Policy regarding cancellations and refunds :

• You acknowledge that (1) your cancellation, attempted or purported cancellation of an order, or (2) cancellation due to reasons not attributable to Aftercare, such as providing incorrect particulars, contact number, pick-up, and delivery address, etc., or being unresponsive, not reachable, or unavailable for fulfilment of the services offered to you, shall constitute a breach of your unconditional and irrevocable authorization in favour of Aftercare to place that order. If you commit an Authorization Breach, you will be required to pay liquidated damages in the amount of the order value.
  You thus permit Aftercare to recover or collect the amount owed as liquidated damages in any manner Aftercare deems appropriate, including, but not limited to, deducting such amount from any payment made towards your future Order.
• There may be times when Aftercare is unable to accept your order or cancels it owing to factors such as technical faults, unavailability of your requested laundry & dry-cleaning service providers, or any other reason attributable to Aftercare, Laundry & dry cleaning merchant, or Rider. In such instances, Aftercare will not charge you a cancellation fee.
  If you cancel your order after payment has been charged and you are entitled for a refund of the order value or a portion of it, the money will be refunded to you.
• Without the authorization of the laundry & dry-cleaning service provider, no refund / or other settlement will be offered.
• If you have a complaint about an order, including but not limited to clothes damage, unfollowed instruction, delivery of the wrong order, you must present proof of the same before any resolution may be granted.
• You are not entitled to a refund if the instructions you provided with your order are not fulfilled in the form and manner you intended. The laundry & dry-cleaning service provider will do their utmost to follow the instructions.
• All refunds will be processed in the same manner in which they were received, unless refunds have been granted to You in the form of credits, in which case the refund amount will be reflected in your account in accordance with the relevant banks' rules.
• The user refund procedure on the Debit/Credit cards bank Payment Gateway may take 5-7 working days to complete. We'll send the customer an email with a printout of the refund advice from the Debit/Credit Cards bank payment gateway as a reference in case the user wants to notify the bank. If the bank fails to credit the user's account with the amount already paid, the user must follow up with the bank.
• If you want to cancel your order, you need to contact our customer care by chat or emailing us at support@aftercareco.com
• You accept that once items have been collected from you and the process of providing the Services to you has commenced, any cancellation rights you may have under these Terms and/or the Consumer Contracts Regulations or any comparable law or regulation will be forfeited.
• In the following conditions, we may terminate your Order and the agreement between you and us:
  • If you fail to make Items available for collection.
  • If we believe that any Item does not match the Order, is damaged, lacks information about its content or cleaning instructions, or does not fall within the Items that we accept.
  • If the Service Provider chooses to cancel the task order before or after it has been accepted.
  • If your order is cancelled, we will inform you through phone or email as soon as possible.
  • The Service Provider shall arrange for the Item(s) to be re-delivered to you at the original redelivery time or as soon as reasonably possible thereafter.
  • If the Service Provider comes at the agreed-upon pick-up time and date and there are no Items for collection, and you paid online, you will not be repaid the cost of the Order.
  • Process your payment for the items you've purchased from us.
  • Refunds and collections are processed and issued.
  • Assist you in managing your services on the Aftercare website or app.