TERMS AND CONDITIONS OF USE – Aftercare SERVICES PLEASE READ THESE TERMS CAREFULLY BECAUSE BY USING THE "Aftercare" PLATFORMS, YOU AGREE TO BE BOUND BY THESE TERMS.

This contract is between you and WHITEWAVE CLOTHING Private Limited, a private limited company established in India, having its registered office at ROAD NO D 7 FLAT NO 4, FIRST FLOOR, ARDEE SCHOOL, ARDEE CITY SEC 52 WAZIRABAD GURUGRAM, HR- 122003, INDIA

Aftercare permits you to access the following web platforms:

Aftercare grants you permission to use its online Platforms, which include the aftercare mobile application software, the data provided with the software, and any updates or supplements to the software, as well as any related online or electronic documentation, such as the aftercare Website https://aftercareco.com/ ("Platforms").

The personal laundry and dry cleaning are collected from and delivered to your chosen address that you connect to via these above-mentioned Platforms, as well as the content we give to you through them ("Services"). These terms, which explain the rules of usage for the aftercare Platforms, govern your use of the Platforms and Services from any jurisdiction.

1. MEMBERSHIP AND APPLICATION OF THE AFTERCARE SERVICES

After registering with aftercare, each user is assigned a 'user name' and a 'password' that they choose. The 'user name' is unique to the user, and it is not shared by two separate users. The user is the only one who knows the 'password.' The password can be changed at any moment by the user. As a user, you agree to choose and secure your password at all times.

Aftercare will not be held accountable for any difficulties that may develop as a result of the usage of the password. By email, push notifications, and social media, aftercare will notify the user of any promotions that are taking place in the user's region and from which the user may profit.

The user must input the user name and password to connect to the Services, which need aftercare membership.

By using the Platforms, you warrant that any personal information you provide, including credit card information, is true, accurate, current, and complete in all respects, and that you will promptly notify us of any changes to your personal information, either by updating your profile on the Platforms or by contacting our Customer Care team, the contact information is . You undertake not to impersonate any other person or entity, or to use a false or unlicensed name.

2. AFTERCARE PROVIDES THE FOLLOWING SERVICES

Aftercare permits its users (who have agreed to these Terms) to use the Services in the following ways:

• Aftercare provides a way for you to use the Services and transmit your Orders to laundry and dry cleaning Service Providers all around the nation.
• Aftercare's goal is to give users an easy and convenient service by linking them to Service Providers in their region that provide various dry cleaning, laundry, and wash-iron services.
• Aftercare does not sell or interfere in any way with the execution of any services performed by Service Providers; rather, what this online market offers to users is the ability to search for and find local laundries that pick up and deliver laundry to their addresses, as well as the ability to order this service through the aftercare Platforms. The Service Providers are required to follow country-specific laws, rules, regulations, and industry best practices.
• Users should be aware that Aftercare does not independently check the qualifications, statements, or services of Service Providers, the quality of any Services, or that a Service Provider complies with all relevant laws.
• Aftercare makes no warranty or guarantee as to the quality of any Services or that any Service conforms with relevant laws, and makes no assurance that the Services menu and pricing list published on the aftercare Platforms correspond to what is supplied to users.

3. YOUR ORDER IS BEING CANCELLED

• If you want to cancel your order, you need to contact our customer care by chat or emailing us at support@aftercareco.com
• While we make every attempt to maintain correct pricing and descriptions, we retain the right to cancel any Order based on false information.
• If the Service Provider comes at the agreed-upon pick-up time and date, but there are no Items for collection, you will not be refunded the cost of your Order.

In the following conditions, we may terminate your Order and the agreement between you and us:

• If you fail to make Items available for collection.
• If we believe that any Item does not match the Order, is damaged, lacks information about its content or cleaning instructions, or does not fall within the Items that we accept
• If the Service Provider chooses to cancel the task order before or after it has been accepted.
• If your order is cancelled, we will inform you through phone or email as soon as possible.
• The Service Provider shall arrange for the Item(s) to be re-delivered to you at the original redelivery time or as soon as reasonably possible thereafter.
• If the Service Provider comes at the agreed-upon pick-up time and date and there are no Items for collection, and you paid online, you will not be repaid the cost of the Order.

4. PRICE

• In case of the items collected per kg, our rider will weigh your clothes, and update the quantity. This will vary your price list.
• Our Platforms' costs do not contain any extra fees. Charges for delivery and/or services are computed per Job Order and are determined by the particular Service Provider's policy. Any delivery/service costs, as well as any additional expenses, will be disclosed in your Order Summary.

5. PAYMENT

• If you opt to pay with a debit/credit card using a payment gateway, the amount owing will be debited immediately after you submit the order.
• Once your Order has been approved, you and the Service Provider have reached an agreement. The Order is solely the responsibility of the Service Provider. To complete the Order, cash payments are provided directly to the Service Provider upon delivery.
• If you choose to pay on the Platforms using your debit/credit card, the transaction is performed by aftercare as the Service Provider's agent.
• Any additional charges imposed by the Service Provider as a result of the user's 'Special Request' or 'General Request' must be paid in cash upon delivery by the user.
• The user refund procedure on the Debit/Credit cards bank Payment Gateway may take 5-7 working days to complete. We'll send the customer an email with a printout of the refund advice from the Debit/Credit Cards bank payment gateway as a reference in case the user wants to notify the bank. If the bank fails to credit the user's account with the amount already paid, the user must follow up with the bank.
• Users that use the Payment Gateway should make themselves available on their respective phone numbers.
• After carefully reading these terms of use, the user is solely responsible for placing an Order utilising the Payment Gateway feature.
• Credit and/or debit cards used to place orders through the Platforms' online payment channel must be the user's. Otherwise, the user must receive legal authorization to do the transaction from the cardholder.

6. LIMITATION OF OUR RESPONSIBILITY TO YOU

• In the unusual event that an item is lost or damaged, aftercare will make reasonable efforts to ensure that the Service Provider that bears the primary obligation for the loss or damage provides compensation following the respective country's standard industry rules.
• For the avoidance of doubt, the Service Provider's total liability to you (or aftercare in the event of the Service Provider's failure to pay) in respect of each damaged item is limited to the applicable compensation limits in place with each Service Provider from time to time, or five (5) times the price you are charged for the Services in respect of that Item, whichever is greater. (Please be aware that each nation has its own compensation regulations). Any loss or damage must be reported to us within seven days by digital images or in person.
• The Services are solely available for home and private usage.
• You agree not to use the Services for any commercial, business, or resale purposes, and we will not be liable for any loss of profit, business disruption, or business opportunity.
• We and the Service Provider shall not be liable for any loss or damage (including, but not limited to, colour loss, shrinkage, or other harm) caused by the following:
  • Failing to notify us of any particular laundry & dry-cleaning instructions or needs for an item.
  • Whatever damage to the item that existed at the time of collection.
  • The Limitation of Liability section set out below shall apply to your use of the Platform and/or the Services supplied by aftercare on such Platform, save for any compensation that may be due under this section.

7. COMPLAINTS

• Customer satisfaction is highly important to Aftercare. If you have already been invoiced by Aftercare, we will give a full or partial refund in suitable situations. If you did not get your Order or got an incorrect Order, a complete refund may be granted; if part of your Order is missing, a partial refund may be issued. In any case, we will do all possible to guarantee that you are fully delighted with the results.
• We will handle any complaints you have concerning the Services in line with our Complaints Policy. You will not be charged for our handling of your complaint.
• If you feel we have breached our responsibilities under these Terms, Please notify us within 24 hours of the redelivery of any Item. If you are not pleased, Please contact us via our Customer Care team within 24 hours after redelivery. After 24 hours, any complaints will be evaluated on a case-by-case basis.

8. PROMOTIONS AND VOUCHERS

Aftercare offers and discounts are a way that allows users to order services at a best price from the aftercare Platforms, and they may be used under the following conditions:

• Offer Vouchers have expiration dates and a set value for each promotion.
• All aftercare vouchers/promotion codes are subject to these Terms.
• Aftercare vouchers cannot be combined with any other deal or aftercare voucher.
• Per transaction, only one voucher or code may be used.
• Promo coupons are non-transferable and do not have any monetary value.
• Aftercare has the right to refuse a voucher if there is a good justification for doing so.
• Aftercare retains the right to end a promotion at any moment and without notice.
• When making an Order, present the code contained on the coupon at the checkout page to redeem it.
• Referral coupons cannot be used with any other customer promotion or offer.

9. RIGHTS TO USE THE PLATFORM

TO ACCEPT THESE TERMS AND USE THE PLATFORMS, YOU MUST BE AT LEAST 18 YEARS OLD.

To accept these conditions and use the platforms or connected services, you must be at least 18 years old.

YOU ARE NOT PERMITTED TO TRANSFER THE PLATFORM TO ANOTHER PERSON.

• We grant you personal permission to use the Platforms and related Services as described above for your personal use only. While you may have sharing rights as described above, you may not otherwise transfer the Platforms or associated Services to anyone else, whether for money, for anything else, or nothing at all. If you sell a device that has the Platforms installed on it, you must uninstall the Platforms as soon as possible.
• As a result, the licence to use the Platforms or linked Services is not transferable, as mentioned.

MODIFICATIONS TO THE TERMS AND CONDITIONS

• We may need to update these terms to reflect changes in the law or best practices, or to cope with new features we offer. From time to time, we may update and modify our platforms to reflect changes in our Services, our users' demands, and our business goals. Any important changes will be communicated to you as soon as possible.
• Any changes will be communicated to you via the Platforms, and you may be asked to re-accept the revised Terms & Conditions, as well as any Privacy Policies, if applicable.
• If you do not agree to the informed changes, you may continue to use the Platforms and Service under the previous terms, but you may be unable to access some new features.

CHANGES TO THE SERVICE AND UPDATES TO THE PLATFORMS

• We may update the Platforms and alter the Services automatically from time to time to improve performance, expand features, reflect changes to the operating system, or address security risks. For these reasons, we may also urge you to upgrade the platforms.
• If you refuse to install such updates or opt-out of automatic updates, you may be unable to continue using the Platforms and connected Services, or you may be unable to access certain new features.
• If you do not agree to the informed changes, you may continue to use the Platforms and Service under the previous terms, but you may be unable to access some new features.
• The Platforms will always function with the most recent (defined as the version issued for use at least 6 months ago) or older version of the operating system (as it may be changed from time to time) and will match the description supplied to you when you downloaded it.

IF THE PHONE OR DEVICE YOU ARE USING IS OWNED BY SOMEONE ELSE

If you want to download or stream the Platforms onto a phone or other device that isn't yours, you must first get permission from the owner. Whether or whether you own the phone or other device, you are responsible for adhering to these rules.

WE MAY COLLECT INFORMATION ABOUT YOUR LOCATION (BUT YOU CAN TURN THE LOCATION SERVICE OFF)

Certain Services, such as auto-filling your profile's address and tracking, rely on location data received from your devices. You can disable this feature at any moment by turning off the device's location services. If you use the Services, you consent to the transmission, collection, retention, maintenance, processing, and use of your location data and inquiries by us and our affiliates and licensees to deliver and enhance location-based and road traffic-based goods and services.

10. REQUIREMENTS FOR APPROPRIATE USE

You must do the following:

• Not use the Platforms or any of its services in any illegal way, for any illegal purpose, or in any way that is inconsistent with these terms, or act fraudulently or maliciously, such as by hacking into or inserting malicious code, such as viruses or harmful data, into the Platforms or any of its services, or any operating system;
• Not infringe on our or any third party's intellectual property rights in connection with your use of the Platforms or any of its Services (to the extent such usage is not licensed by these terms)
• Regarding your use of the Platforms or any of its Services, not transmit anything defamatory, offensive, or otherwise objectionable;
• Not use the Platforms or any of its Services in a way that could harm, disable, overburden, impair, or compromise our systems or security, or interfere with other users; and not use the Platforms or any of its Services in a way that could harm, disable, overburden, impair, or compromise our systems or security, or interfere with other users; and
• Not gather or harvest any information or data from any Service or our systems, or try to interpret any communications to or from any Service's servers

11. RIGHTS TO INTELLECTUAL PROPERTY

All intellectual property rights in the Platforms and related Documentation, as well as the Services, are owned by us, and the Platforms and Services are licensed (not sold) to you for personal use only.
Except for the right to use the Platforms, associated Documentation, and Services under these conditions, you have no intellectual property rights in or to them.

12. YOUR ACCOUNT DETAILS MUST BE KEPT SAFE

• As part of our security measures, if you choose or are given a user identification number, password, or any other piece of information, you must regard it as secret. You must not share it with anybody else.
• We reserve the right to disable any user identification code or password, whether selected by you or assigned by us, at any time if you have violated any of these conditions of use in our reasonable judgement.
• If you think or know that someone other than you has access to your user identification number or password, you must notify our Customer Care staff immediately.

13. IF YOU VIOLATE THESE TERMS, WE MAY REVOKE YOUR RIGHT TO USE THE PLATFORMS AND SERVICES.

If you have seriously violated these conditions, we may terminate your rights to use the Platforms and related Services at any time by notifying you. We will offer you a reasonable opportunity to correct what you have done if it is possible.

If your rights to use the Platforms and related Services are terminated by us:

• All activity authorized by these conditions must come to a halt, including your use of the Platforms and any linked Services.
• You must delete or remove the Platforms from any devices in your possession, as well as destroy any copies of the Platforms you may have, and confirm this to us.
• We may access your devices remotely to verify and remove the Platforms from them, as well as terminate your access to the Services. Our Platforms are provided without charge.
• We make no assurances that our Platforms, or any material on them, will always be accessible or available without interruption. For commercial and operational reasons, we may suspend, remove, or restrict the availability of all or parts of our Platforms. Any suspension or withdrawal will be communicated to you as soon as possible.
• You are also responsible for making sure that anybody who uses your internet connection to use our Platforms is aware of these terms of use and other relevant terms and conditions, and that they follow them.

14. WE CAN ENFORCE THIS CONTRACT LATER EVEN IF WE DELAY IN ENFORCING IT NOW.

Even if we put off enforcing this contract, we will be able to do so eventually. If we do not insist immediately that you do anything you are obliged to do under these terms, or if we take no action against you for breaching this contract, it does not imply you do not have to do those things, and it does not prevent us from taking action against you later.

15. MISCELLANEOUS

These Terms are a legal agreement between you and us. No one else has the authority to enforce any of these conditions.

16. SUPPORT FOR THE PLATFORM AND HOW TO CONTACT US IN THE EVENT OF A PROBLEM

The following are the members of our Customer Service departments:

• Failures of services: If you have an issue with the Services, please contact our Customer Care staff and let us know as soon as possible.
• Support: Please contact our Customer Care team if you have any questions regarding our Platforms or the Services we provide, or if you have any issues using them. Addition of email ids
• Please get in touch with us (including with complaints): Please contact our Customer Care team if you believe our Platforms or Services are malfunctioning or misdirected, or if you have any other questions.

How we'll get in touch with you. If we need to reach out to you, we'll do so through phone, email, platform notifications, SMS, or pre-paid mail, using the contact information you've supplied.

WE HAVE REGISTERED OUR TRADEMARKS

You may not use it without our permission unless it is part of the material you are using under these Terms and with aftercare's authorization.

17. CONTACT US:

1. Details of the Company

Legal Entity Name: WHITEWAVE CLOTHING Private Limited (AFTERCARE)

CIN: U93090HR2022PTC103091

Registered Address: ROAD NO D 7 FLAT NO 4, FIRST FLOOR, ARDEE SCHOOL, ARDEE CITY SEC 52 WAZIRABAD GURUGRAM, HR- 122003, INDIA.

Corporate Address: Tower A, 5th Floor, 525- 528 Spaze I-Tech Park (Sector 49, Sohna Road, Gurgaon, Haryana, Pin Code – 122018) ("AFTERCARE").

Details of website and Application: https://aftercareco.com/ (“Website”) and “Aftercare” application for mobile and handheld devices

Contact Details: support@aftercareco.com

2. Grievance Redressal Mechanism:

i. Customer Care Channels

• For any order-related issues, please contact us via chat support on the Aftercare app for immediate response.
• You can contact us at support@aftercareco.com, and we will do our best to address your order-related complaint within the timeframes required by relevant legislation.
• If you file a complaint through support@aftercareco.com, you will be assigned a unique ticket number that will allow you to trace the status of your complaint.